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Privacy Policy

Responsible for the treatment

The data about the responsible owner of the website are the following:

  • Name of the owner:  THEPINEAPPLECO S.L.
  • Registered office: Calle de la Dalia, 66, Alcobendas 28109
  • VAT NUMBER: B01679190
  • E-mail:
  • Registration data: Inscrita en el Registro Mercantil de Madrid Tomo 40686 libro 0 , Folio 118, Sección 98, H M 721983, Inscripción 1 (5.12.2022)

The company THEPINEAPPLECO S.L, hereinafter The Pineapple CO, is responsible for the Website and undertakes to comply with all national and European requirements governing the use of users’ personal data.

This Website guarantees the protection and confidentiality of personal data provided to us in accordance with the provisions of the General Regulation on the Protection of Personal Data (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and the Law of Information Society Services and Electronic Commerce 34/2002 of July 11 (LSSI-CE).

What kind of data do we have about you and how did we obtain it?

The categories of personal data that we process from customers and suppliers are:

  1. Identification data
  2. Postal or e-mail addresses
  3. Commercial informationFinancial and transactional data
  4. Navigation data
  5. Specially protected data: health, in the case of employees.
  6. Image/voice, (delete if not applicable).
  7. Geolocation data, (delete if not applicable).
  8. Biometric data, (delete if not applicable).

We have obtained all of the above-mentioned data either directly from you by submitting a commercial offer, contractual proposal, etc. or from your company by providing us with the identification data and other information necessary to carry out the purpose of the contractual relationship between the parties. It shall be your or your company’s obligation to provide us with the updated data in the event of any changes.

For what purposes do we process your data?

We process the data provided by the persons concerned in order to manage various activities arising from specific procedures carried out in the field of sales, after-sales service, supplier management, quality of services, etc.. In this way, we will use your data to carry out one of the following actions:

  1. Provision of the requested services or delivery of the purchased product.
  2. Sending the information requested through the contact form on our website or any other means of contact with our company,
  3. Provide both potential customers and our customers, offers of products and services of interest,
  4. To carry out the administrative, fiscal and accounting management of our clients and/or suppliers,
  5. To carry out satisfaction surveys, market studies, etc. in order to be able to offer you the most suitable offers and an optimized quality of service, etc.
  6. Employee labor management.

How long will we keep your data?

Personal data relating to individuals linked to potential customers, customers and suppliers that we collect through the various contact forms and / or collection of information (including data collected through cookies, if applicable) will be retained until their deletion is requested by the person concerned. The data provided by our customers and suppliers will be kept as long as the business relationship between the parties is maintained, respecting in any case the minimum legal periods of conservation according to the subject matter.

The data of workers will be kept as long as the labor relationship is maintained and in any case, as prescribed by the labor legislation to that effect.

In the case of images obtained by the video surveillance system, the period of conservation of the same will be 1 month, in accordance with the provisions of Article 22.3 of the LOPDGDD, unless they should be retained for delivery to the competent authorities.

In any case, we will keep your personal data for the period of time that is reasonably necessary taking into account our needs to respond to issues that arise or resolve problems, make improvements, activate new services and meet the requirements of applicable law. This means that we may retain your personal data for a reasonable period of time even after you have stopped using our products or you have stopped using this website. After this period, your personal data will be deleted from all our systems.

What is the basis of legitimacy for the processing of your data?

According to the type of data processing, the basis of legitimacy is as follows:



Accounting management: invoicing management with customers and/or suppliers.

Maintenance, development and control of the contractual relationship between the parties

Tax management: application of withholding taxes, tax credits, etc.

Maintenance, development and control of the contractual relationship between the parties; Fulfillment of legal obligations

Administrative management: logistics management, warehouse, customer deliveries, receipt of goods, etc.

Maintenance, development and control of the contractual relationship between the parties

Marketing: Commercial actions about our products or services directed to our customers or those who have requested information about our products and services in the past, including conducting customer satisfaction surveys.


Free and unequivocal consent of the person concerned (potential customers), we note that the withdrawal of this consent in no case may condition the execution of the contract between the parties; legitimate interest of the company on the promotion and marketing of products or services similar to those obtained or requested by the persons concerned in the past.

If you are an employee, for labor management: administrative, accounting and tax management of employees.

Workday registration management: start and end time of the workday, as well as overtime.



Execution of a labor contract. Legal compliance

In the event that you do not provide your personal data, we will not be able to execute your contract, fulfill your legal obligations or those of the public authorities.

To which recipients will your data be communicated?

We will not transfer your personal data to any third party company that intends to use them in their direct marketing actions, except in the case that you have expressly authorized us to do so.

We inform you that we may provide your personal data to Public Administration agencies and competent Authorities in those cases in which we are legally required to do so or in those cases in which, acting in good faith, we consider that such action is reasonably necessary to comply with a judicial process; to answer any claim or legal demand; or to protect the rights of the company or its customers and the general public.

We inform you that your data will not be transferred or communicated to third parties, the company is solely responsible for its treatment and custody.

We will provide your personal data to third parties (e.g. Internet service providers that help us to manage our website or carry out the contracted services, computer support and maintenance companies, logistics companies, tax and accounting consultancies, etc.). In any case, these third parties must maintain, at all times, the same levels of security as we do in relation to your personal data and, where necessary, will be bound by legal commitments to keep your personal data private and secure, and also to only use the information following specific instructions from the company.

Data transfers to third countries?

For commercial and contracting reasons related to our professional services offered to third parties in the international field, it is possible that some data may be shared exclusively and always related to the contracting of the professional service that has been negotiated and is linked to our professional activity.

In any case, these third parties must maintain, at all times, the same levels of security as we do in relation to your personal data and, where necessary, will be bound by legal commitments to keep your personal data private and secure, and also to only use the information following specific instructions from the company.

What are your rights as a data subject?

Any person has the right to obtain confirmation as to whether or not we are processing personal data concerning him/her.

In particular, the persons concerned may request the right of access to their personal data, as well as to receive them in a common format and machine-readable if the processing is carried out by electronic means (right of portability).

Likewise, interested parties may request the right to rectify inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In addition, in certain circumstances, data subjects may request the limitation of the processing of their data, or in certain circumstances and for reasons related to their particular situation, data subjects may exercise their right to object to the processing of their data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims or in those exceptions established in the applicable regulations.

Likewise, we inform you that you have the right to withdraw your consents granted at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

Likewise, the User is informed that at any time he/she may exercise the aforementioned rights by writing to us using the contact details listed in point 1, attaching a copy of his/her ID card.

You will also have the right to file a claim before the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights.

On the other hand, in accordance with the provisions of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, we undertake not to send commercial information if you have let us know.


We use all reasonable efforts to maintain the confidentiality of personal information processed on our systems. We maintain strict levels of security to protect the personal data we process against accidental loss and against unauthorized access, processing or disclosure, taking into account the state of technology, nature and risks to which the data is exposed. However, we cannot be held responsible for your use of the data (including username and password) you use on our website. Our staff follows strict privacy standards and where we engage third parties to provide support services, we require them to abide by the same standards and allow us to audit them for compliance.

Your rights

We inform you that you may exercise the following rights:

  1. Right of access to your personal data, to know which are being processed and the processing operations carried out with them;
  2. The right to rectify any inaccurate personal data;
  3. Right to erasure of your personal data, where this is possible (e.g. by law);
  4. Right to limit the processing of your personal data where the accuracy, lawfulness or necessity of the data processing is in doubt, in which case, we may retain them for the exercise or defense of claims.
  5. The right to object to the processing of your personal data, where the legal basis that enables us to process your personal data is our legitimate interest. The Pineapple CO will stop processing your data unless it has a legitimate interest or it is necessary for the defense of claims.
  6. Right to the portability of your data, when the legal basis that enables us to process it is the existence of a contractual relationship or your consent.
  7. The right to revoke the consent given to The Pineapple CO.

To exercise your rights, you may do so free of charge and at any time by contacting us at Calle Ortega y Gasset, 40 Madrid, 28006, attaching a copy of your ID card.

Rights protection

In case you understand that your rights have been disregarded by our entity, you can file a complaint with the Spanish Data Protection Agency, through any of the following means:

  1. Web site:
  2. Postal address: Agencia Española de Protección de Datos, C/ Jorge Juan, 6, 28001, Madrid.
  3. Telephone: +34 901 100 099 and +34 912 663 517

Filing a complaint with the Spanish Data Protection Agency does not entail any cost and the assistance of a lawyer or solicitor is not required.